Generally speaking, almost everyone who had a bad experience with this app had the same bad experience – either the seller or the buyer did something unethical or even illegal and Mercari refused to help the injured party, resulting in some very angry people.

Unfortunately the Mercari App does have some very vocal users who have had bad experiences and have worked hard to detail their negative reviews in various places around the internet. The Mercari App is essentially just a website that arranges person-to-person transactions, and because of this, their website clearly states that any issues with sales must be handled between the seller and the buyer – Mercari is not responsible for refunding any money to people or for arranging refunds.Ĭustomers who would like to contact Customer Service with any questions, concerns, or complaints can do so by email at or through their Help section at this time they do not have a published phone number. The website does not clearly lay out what their Transaction Fees are, though they do say that they try to clearly show the seller what the Transaction Fee would be when they list an item. However their Terms and Conditions do state that people who sell products through this mobile app are responsible for all Shipping Fees, as well as a “Transaction Fee.” The Mercari App website describes their service as “free” more than once, especially emphasizing the fact that they do not charge their sellers any commissions. At this time, there is no information available on whether or not they will expand their mobile offerings in the future.

Once this is all completed, Mercari will release the payment to seller, finalizing the whole process.Ĭurrently this website does provide a downloadable mobile application for both iOS and Android devices. When the seller receives their item, they will use the Mercari App to confirm that they have received their purchase, and the buyer and seller will both have the ability to rate their experience working with each other.

Mercari site review