As a customer service channel, Messenger is a fantastic way to stay on top of customer conversations and meet clients wherever they are.

With billions of monthly active users worldwide, Messenger is Facebook’s proprietary instant messaging service. If that sounds appealing, here’s everything you need to know about using Facebook Messenger for business.

Connect Messenger to customer service platforms and integrate conversational data for improved customer outcomes.

Improve engagement by reaching customers where they already are.

Use Facebook to offer quick, personal, convenient, and secure support.

With Messenger, companies of any size can: Over 1 billion people use Messenger to talk to friends, family, and businesses. Across the board, Facebook Messenger for business improves agent efficiency and scales support processes.įacebook Messenger is the most popular messaging app in North America-second only to WhatsApp worldwide. In the past year, sales and customer service messaging spiked among first-time users, boasting the highest customer satisfaction scores of any support channel.

Messaging is nothing new, but for many businesses, it’s uncharted territory in customer support.

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